Privacy Policy for SportsPal.uk
Effective Date: 27th November 2024
1. Introduction
Welcome to SportsPal.uk, operated by SportsPal Ltd (“we,” “us,” or “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, purchase our products, or contact us.
This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable laws.
2. Data We Collect
We may collect and process the following personal data:
- Identity Information: Name, email address, and phone number.
- Payment Information: Billing address and payment details (processed securely by third-party payment processors).
- Shipping Information: Delivery address.
- Technical Information: IP address, browser type, operating system, and usage data from cookies or similar technologies.
- Communication Information: Messages sent via email or through our website.
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders.
- To provide customer support.
- To improve and personalize your experience on our website.
- To send transactional emails (e.g., order confirmations).
- To comply with legal and regulatory obligations.
4. Legal Bases for Processing
Under GDPR, we rely on the following legal bases to process your personal data:
- Contractual Necessity: To fulfill orders and provide services.
- Legitimate Interests: To improve our website and protect against fraud.
- Legal Obligation: To comply with tax and accounting requirements.
- Consent: For marketing communications, where consent is explicitly provided.
5. Data Sharing
We may share your data with:
- Service Providers: Payment processors, shipping companies, and IT support providers.
- Legal Authorities: When required by law or to protect our legal rights.
We never sell or rent your data to third parties.
6. International Data Transfers
Your personal data may be transferred outside the UK or EEA. We ensure such transfers comply with GDPR through appropriate safeguards, such as Standard Contractual Clauses.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct inaccuracies in your personal data.
- Erasure: Request deletion of your data (“right to be forgotten”).
- Restriction: Limit the processing of your data.
- Data Portability: Request transfer of your data to another service.
- Objection: Object to data processing based on legitimate interests.
- Withdraw Consent: Withdraw consent for marketing at any time.
To exercise these rights, email us at [email protected].
9. Cookies and Tracking
We use cookies to enhance user experience, track website performance, and enable essential functionalities. You can manage your cookie preferences through your browser settings.
10. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
11. Complaints
If you believe we have violated your rights under GDPR, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO).
12. Changes to This Privacy Policy
We may update this policy periodically. Significant changes will be notified via our website.
13. Contact Us
For any questions or concerns about this Privacy Policy or your data, please contact us:
- Business Name: SportsPal Ltd
- Email: [email protected]
- Address: 128 City Road, London, United Kingdom, EC1V 2NX
By using [SportsPal.uk], you agree to this Privacy Policy.