Refund & Returns Policy

Effective Date: 27th November 2024

At SportsPal, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help. This policy explains the process, conditions, and timeframes for returns and refunds.

1. Returns Policy

1.1. Eligibility for Returns:

  • Products must be unused, in their original condition, and in the original packaging.
  • Returns must be initiated within 30 days of receiving the product.

1.2. Exclusions:
We cannot accept returns for:

  • Products damaged due to misuse or mishandling.
  • Items not in their original condition or missing parts for reasons not due to our error.
  • Products explicitly marked as non-returnable (e.g., clearance items).

2. How to Initiate a Return

To start the return process:

  1. Contact Us: Email us at [email protected] with the following details:
    • Order number
    • Product name(s)
    • Reason for return
    • Photos of the item (if the product is defective or damaged)
  2. Return Authorization: We will review your request and provide return instructions, including a return authorization number and the return address.

Note: Do not send items back without prior authorization. Unauthorized returns will not be processed.

3. Return Shipping Costs

  • If the product is defective or incorrect: We will cover the return shipping costs.
  • For other reasons (e.g., change of mind): The customer is responsible for return shipping costs.

We recommend using a tracked shipping service to ensure the product reaches us safely.

4. Refund Policy

4.1. Conditions for Refunds:
Refunds will be issued if:

  • The product is returned in its original condition and meets the eligibility criteria outlined in Section 1.
  • The return is authorized, and the product is received by us within 14 days after authorization.

4.2. Refund Process:

  • Refunds will be processed to the original payment method.
  • Once we receive and inspect the returned product, we will notify you of the refund approval status.
  • Refunds will be issued within 7 business days of approval.

4.3. Partial Refunds:
If the returned product shows signs of use or is incomplete, a partial refund may be issued at our discretion.

4.4. Non-Refundable Costs:

  • Shipping fees (unless the return is due to our error).
  • Any customs or import fees paid by the customer.

5. Exchanges

We do not offer direct exchanges. To replace a product, please initiate a return and place a new order.

6. Damaged or Defective Products

If your product arrives damaged or defective:

  1. Contact us within 48 hours of receiving the item.
  2. Provide photos of the damage and a description of the issue.
  3. We will arrange a replacement, refund, or return at no additional cost.

7. Contact Information

For questions about returns or refunds, please contact us:

We value your satisfaction and aim to make the return and refund process as smooth as possible. Thank you for shopping with SportsPal.uk .